Technical Support Services
At ICT in Schools, we understand that reliable technology is the backbone of a successful learning environment. To ensure your school runs smoothly, we deliver a comprehensive, hybrid technical support service that combines proactive in-school expertise with rapid-response centralised assistance.
Our unified, Local approach is designed to take the burden of IT management off the shoulders of Headteachers and ICT Subject Leaders, allowing you to focus on what matters most—teaching and learning.
Our Support Model: The Best of Both Worlds
We believe an efficient IT service requires both a physical presence and immediate remote support. Our model delivers exactly that:
- Dedicated In School Support: Receive standard half-day, on-site visits from a qualified technician. We manage these visits entirely on your behalf, and for schools opting into this service, built in absence cover is included. If your regular technician is off, we ensure your school is still supported.
- Centralised Service Desk: Between scheduled visits, our centralised helpdesk is available to handle individual day to day issues. All requests are logged, managed, and responded to on a priority basis to ensure critical issues are resolved fast.
What’s Included in Your Support Package?
Our technical support covers the core infrastructure of your school’s digital environment, including:
- Basic Network Management: Ensuring your school’s local network remains stable, connected, and optimised for daily classroom use.
- Filtering & Safeguarding Changes: Prompt updates to your web filtering systems to keep your pupils safe online while maintaining access to vital learning resources.
- Antivirus Provision: Robust endpoint protection to safeguard your school’s devices and sensitive data from malware and cyber threats.
- Backup Solutions & Support: Management and monitoring of data backup systems to ensure your school’s critical administrative and curriculum data is securely protected and easily recoverable.
Why Choose ICT in Schools?
- Reduced Administrative Burden: By utilising a unified Local Authority service, we implement standardised, reliable systems that significantly reduce the day to day IT troubleshooting required by school leadership.
- Continuity of Service: With our built-in absence cover, you never have to worry about a staff sickness disrupting your school’s IT infrastructure.
- Highly Skilled Technicians: Our team undergoes a continuous Continuing Professional Development (CPD) programme. This ensures our technicians’ skill levels are constantly developing to support the evolving technological needs of modern schools.
Ready to secure your school’s IT infrastructure?
To discuss opting into our Technical Support service, or to find out more about how we can support your school, please get in touch with our team today.